Retour

Day return policy/retour

It may happen that you want to return an order. Perhaps because you do not like the product or the size is too big or too small for you.Whatever the reason may be, you have the right to cancel your order up to 14 days after receipt without giving us any reason .

After cancellation you have another 14 days to return your product. You will then be refunded the full order amount including shipping costs to your bank. Only the costs for returning the product from your home back to us are for yourself. These costs are approximately € 6,50 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and if reasonably possible in the original condition and packaging. To exercise this right, please contact us at info@lofi-original.com. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

Is the product or packaging more damaged than necessary, then we can reduce the amount you will receive because of the damage. So handle the product with care and make sure that it is properly packaged for return.

Change a product?

Do you want to exchange your product? That is no problem at all. You can contact info@lofi-original.com for this. However, you bear the costs for returning the product yourself.

I have entered a wrong delivery address!

Accidentally passed a wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.